Contact us

Welcome

Welcome to Waterfall Crafts & Embroideries. I enjoy creating my items which are all handcrafted by me in my home. Making something new is exciting and so rewarding. I hope all my items will either make you smile or just say Nice!

Shipping details

All my items ship by USPS unless going over seas, then I get you the best shipping costs available. Most of my items will ship in manila envelopes. My bigger items will have the shipping instructions within the body of the description. Some items will require Priority Mail so I can track the item (s). Check each item because numerous items are Shipped Free. Unless it is a special order, all items will ship within 3 Business days, unless we are having a snowstorm, then I am at the mercy of Mother Nature and all items will ship once the City is moving again. I do combine items for shipping.

Refunds, returns & exchanges

Unless it is a special order, all items can be returned for a full refund. All Items go thru several inspections before they leave to make sure you get the highest quality. You muse email me first with any defects or problems before returning any item. If you decide you just do not want it anymore, I will not return the shipping costs. Any item that is returned must be in the same exact condition as when you received it. My items come from a smoke free, animal free environment.

Additional information

Please do not ask me to embroidery children's names on items that will be out in public. I would be heartbroken if someone called your child by their name in a public environment and the child went with them. This is for their safety and my piece of mind. I hope you understand.

Waterfall Crafts & Embroideries

Welcome to my Shop. Take your time looking around. All items can be customized for you, just ask. Need anything special, let me know and I will try to create it for you.